Johan en Caroline speeltuin / boerderij, North Brabant Province, The Netherlands
3.0 (12 reviews) Spent Ranking #1 in Wagenberg Farms • Cooking Classes • Playgrounds
What a scam - dreadful owner
Made a booking for May 2021. Because of Covid we were not allowed to travel from Belgium to the Netherlands and therefore we wanted to cancel the booking. A cancellation with refund was not accepted by the owner so we agreed to postpone the booking with 1 year to June 2022. By then we had already paid the full amount. 6 months before the new booking date we had to change our plans and decided to cancel completely. Their cancellation policy clearly states that if you do this 42 days before arrival, 30% will be charged and 70% will be refunded. I understand that they need to cover admin costs (30% is actually quite a lot, but nevertheless) and rebook the accommodation. But we canceled 6 months in advance, so I would presume this would give them ample time to do this. The owner stated that the initial booking date of May 2021 should be used as a reference. How is this possible if the government does not allow you to travel? He indicated this to be logical, although their policy does not mention this kind of situation. As a 'gesture' he refunded us 40%, admitting actually that he is in the wrong. What he should have done is refund us 70%. Now he cashes twice, because he will have probably received another booking for it. In my book, that is called a scam.
Address
Wagenstraat 74, 4845 CX Wagenberg The Netherlands
Mobile
Website
http://www.johanencaroline.nl/
Current local date and time now
Tuesday, May 14, 2024, 22:19
User Ratings
3.0 based on (12 reviews)
