Quad Cycle, Massachusetts, United States

1J S 5:00 PM Jun 13, 2020

Nasty place
Looking for a bike for my kid during Covid. All the other stores around me had nothing but when I called Quad, the man on the phone told me they had something and to come in if I wanted to see it. (I had told him the measurements, inseam, height, everything.). We waited a week, which I thought was probably too long, and called again. We were lucky a bike was still there, and the man told us to come in. When we arrived, there was a line and a sign on the door that said pls ring. We rang and no one came to get us. An employee (turns out, the owner I think) was talking with a customer outside. I rang again after we waited a few minutes. Nobody came. When the owner was finished, he turned to us and asked what we wanted. We told him that an employee had told us to come look at bike. He told us the bike we were looking for was all the way at the back of the store. He disappeared. We went to where he had pointed but didn't see any bike. Rather, we saw many. After a few minutes, we went to the service desk and asked for help. The guy asked us how we got in, that it's Covid and people can't just browse, etc. We told him that we spoke, 2x, to someone on the phone who said to come in. He told us to speak to owner. The owner said we don't have anything. Eventually, he showed us, personally, the bike that someone had said was good for our child but by then, I was just so uncomfortable with how we'd been treated that we just left. When I buy a bike I need occasional service, etc., and I'd be almost afraid to go back into that store and have to ask for help if my bike needed it. They seemed to have nice bikes but nothing special enough to make me deal with them.