OWA Parks & Resort, Alabama, United States

4anjelina55 5:00 PM Mar 26, 2022

Hire more ride operators
Really wish you would have enough ride operators on the kid rides at all times instead of only having a few open and alternating. We waited at the odd hour for 15 minutes and still nobody started the odd hour rides. My son only got to ride a few rides and then we had to go. This could be run better especially on a busy spring weekend day.

3Adrienne K 5:00 PM Jul 8, 2022

Bummed at OWA
My family have been to Owa every year since it opened. I even gave some feedback on spelling errors around the park the first time we went. We have ALWAYS had great experiences. I have praised Owa to numerous people, both our AL local neighbors and our friends back home who come to Orange Beach/Gulf Shores. A week and a half ago, we came to the water park while it was raining. I had looked online and they didn’t have an option to purchase water park only tickets. When we got there, the lady at the pay desk said it was $55 per person for the water park only. We stayed for the entire afternoon and had a really nice time!! When my husband asked, I told him about the price and water park….and that they had a bar…YES!! Fast forward to today. While waiting in line, an employee walked along the line saying that if you have pre-purchased tickets, you can skip ahead to the wrist band line. Someone in our group spoke up and said we are water park only, and she waved us to stay in line. When we got to the ticket booth, we were told it would be $80 per person because we couldn’t purchase a water park only pass. What?! I just paid for a water park only pass the last time. Apparently, that only applies to rainy days when the main park is closed. I asked where the guest services is….no guest services. So, I talked to a manager who was just as irritated as me. I explained why I was confused and suggested there be a section on the website that water park only passes are only sold on rainy days. If I’d have known, I would’ve bought the combo pass online and at least saved some money. She suggested I get back to wait in the ticket line, get a refund and repurchase to get the discount. She missed the point. When my husband suggested we make the best of the day and ride the rides we had paid for, we couldn’t Why? Because we didn’t plan for the amusement park and my girls only had their swimsuits and tshirt coverups. They weren’t allowed on rides because they didn’t have shorts. I gave Owa 3 stars because of the previous positive visits.