VIP Marina, Texas, United States

1midwesternplains 5:00 PM May 17, 2021

Rude!
The lady at the front desk with long blonde hair was very rude. The staff seemed they would rather be anywhere but there. Rent a boat someplace else!

1jessicaktthy 5:00 PM Oct 12, 2019

The absolute worst company you could possibly go with for a boat party on Lake Travis.
I was hosting a boat party with this company for about 60 college students and decided to go with this company because it was the most affordable, and I can honestly say that was a huge mistake. Please take your business elsewhere and make the investment into any other company than this one- because at least then you would get your money's worth. This company is disorganized beyond belief. Upon booking my time slot with this company, I was told I was to receive an email with further information and my contract and did not receive it until weeks later- when I had to call them multiple times to ask where it was. All they told me was they didn't know why it had not been sent and I received it later after the phone call. Not to mention that 4/5 times I would call this company, nobody would answer the phone and they never followed up with their voicemail messages. Upon arrival at the marina parking lot, I called the number instructed to me to call and told them that once the second car in my party with our food was to come, I'd call them again because I would need a golf cart sent to bring down everything. I called 5 times and no one answered, so my guests carried everything down ourselves. The marina itself is also a long walk downhill away from the parking lot, compared to many other companies where you park right next to the boat. You would think any company that advertises themself as a reputable boat party company would have a more efficient system of welcoming and onboarding their guests. However I myself had to find a staff member and ask for instructions to help me guide my party and get us set up. All I heard upon arrival was "you should be good", good for what? The boat they ended up giving us was not even the one on my contract which led to further confusion. My last and biggest point- many boat companies either do not require a security guard (from Cereberus security- which I also do not recommend) or do require one but are more flexible. This company specifically requires you to hire your own security guard through the contract. After I gave the guard and boat company their payment and tip in full, they ended my party 3 hours early than the allotted time I payed because of alleged underaged drinking. The guard told me only the non-compliant guest would be escorted off but the entire boat turned around and returned without communicating with me what was happening. My guess is they got their money and just wanted to get back to shore, they don't care about their guests experience whatsoever. I've been on my boat parties with various companies and not only will I never consider this company again for future events, I'm going to make sure all the other organizations and peers around me who take part in boat parties every semester also understand how terrible this company is to work with. Please make the investment into a better, more considerate, and organized company than VIP Marina.