Hwy 66 Motorsports, Texas, United States
1.0 (1 review) This location was reported permanently closed Spent More than 3 hours Ranking #14 in Canyon Lake Waterskiing & Jetskiing • Gear Rentals
4th of JULY Fail! :(
Sad to say our family of 15 rented the 32' double decker pontoon boat for today, the 4th of July. I reserved the boat about a month ago and received my confirmation email. Then, we called yesterday to check on the reservation and were told to call back around 8pm because they were too busy with other customers to help us. Then we got a call this morning, 2 hours before we were to be there to get the boat, stating that our boat broke down yesterday and all they had was a 21' boat for us today. 1. Not the same, can't accommodate us, 2. They were very rude about it, offering no kind of compensation or even an apology. They have a policy that you have to pay them in full if you cancel your reservation last minute. What's the policy when they cancel on you last minute?? So many excuses about being busy and boats breaking down...you're in business...hire more staff. Your rentals aren't cheap, after all. Also the website advertises falsely as to what's really included in the boat rental, at least for our 32' pontoon party boat. It shows a sink, but I was also told this morning that the sink was destroyed a while back by partiers and is yet to be fixed. Probably a blessing after all that we didn't rent from you today. Who knows what we would have actually ended up in?!? I hope you make some serious improvements.
Address
5478 Fm 2673, Canyon Lake, Texas, United States, Postal Code: 78133-5126.
Mobile
Website
http://Hwy66motorsports.com
Working hours
Opening Hours: Mo-Su 08:00-20:00
Current local date and time now
Monday, May 13, 2024, 18:37
User Ratings
1.0 based on (1 review)
