Enterprise, Tennessee, United States
1.0 (1 review) Spent Ranking #1 in Cordova Taxis & Shuttles
Worst Rental Car Experience Of My Life
Having traveled on business for many years, I have dealt with rental car agencies many times. On this occasion we were traveling out of state and dropping the vehicle at our destination. I made the reservation online. Then called the local office to confirm they had the class of car I reserved, " Yes we have." I was told. When we arrived at the rental office three other customers were waited on ahead of us, despite the fact we arrived before them. We continued to wait, finally I ask what was the problem. To which I was told they did not have the class of car we had reserved and they were waiting for more cars to be driven to them from another location in town. But if I upgraded and paid more, I could have the car I wanted immediately. I told them I would not pay a higher charge, that I had called and confirmed a car was available for us, and I wanted a car now. Of course I had to summon the manager who proceeded to tell me the car was not there and I had been told this on the phone previously. Absolutely not true. They tried to put us in a truck, a 4x4 Jeep Wrangler with a rag top, and a tiny little two door sport car. All of which I refused. After firmly insistancing I wanted a car now and not two hours later we were given a large van to drive. WHAT-EVER. Although I have encounter problems with car agencies before, not having what I had reserved when I arrived. This was undoubtedly the worst car rental experience of my life. And of course the young people working at the agency have not a clue as to the difference between an AWD drive, a 4 X 4, a FWD, or a RWD vehicle is. They barely know the difference between a car and a truck. Terrible experience and the employees working there were of no help, and could have cared less if you took what they told you to take, or if you walked out the door.
Address
, Cordova, Tennessee, United States.
Mobile
Website
http://Enterprise.Com
Current local date and time now
Friday, May 10, 2024, 12:39
User Ratings
1.0 based on (1 review)
