Turner Falls Zipline, Oklahoma, United States

4Carrie C 5:00 PM Jul 2, 2022

Beautiful views, kind owner
I had read the reviews and was prepared to not have a great customer service experience. I knew we wanted to do the zipline, so we were just resigned to overlooking customer service. How blessed I was to show up on a day when the owner was there! He was such a nice gentleman and we had a great visit with him inside while buying our tickets. The operator of the line was cut and dry. We were prepared for that, so just went with the flow. I think if you just have the expectation that he is there to do just his job, you'll set yourself up with realistic expectations. He will tell you what needs to happen, he will do his job. But he isn't going to chit-chat.He isn't going to coddle someone that might be nervous. He does what he needs to do and expects you to just listen and follow directions. Go in expecting that, and you'll be fine. THEN...sit back and enjoy the ride! It was a great experience and I'm glad we overlooked the negative feedback. It was a beautiful view. It felt very safe, solid, and sturdy. Expect business only from the operator. And maybe you'll be blessed to meet the very kind owner on your visit!

3Gil H 5:00 PM Sep 11, 2021

Good, but disappointing
Was there on my wife's birthday for her to take the ride. The guy in the shop was as grumpy as all get out. I had to ask him three times about a t-shirt before he answered me. Another woman in the store asked a question and he never answered. He was too busy doing something on his phone and when he did answer, he was very short with us. The younger guy who started and ran the ride for my wife said about five words to us. He too was very grumpy! Now to the ride. My wife said it was awesome! It was a lot of fun! She was glad she did it. However, we were promised days ahead of time, at the store, and later that we could get some pictures and a video of her ride. When we got home, we saw the pictures and video of others that day, but not for my wife. So much for a nice birthday memory. The ticket did have a disclaimer that sometimes, due to technical issues, the pictures and video would not be available. Again, other riders that day and their pictures and videos were available. When we mentioned this to an employee in the park (which this ride is not a part of by the way) and that person told us that sometimes the "technical difficulties" are due to the person starting the ride not pressing the record button. Nice! So, we get two rude and grumpy men and no video or pictures to remember that day! Recommended? The ride was nice, but if you're expecting pictures or a video - you may be disappointed. And you may be treated poorly by grumpy employees. (By the way, it was a Thursday and not busy in the least).