Hard Rock Hotel & Casino Tulsa, Oklahoma, United States

3Madison W 5:00 PM Nov 12, 2022

Route 66 Diner
While the food was delicious and the staff prompt and courteous, my complaint with the diner is how they treated the waitresses. The outfits-costumes were cute but not very warm and it was pretty cold in the room. We kept our jackets on to eat, and the waitress had goosebumps and blue skin in spots from being cold. After inquiring why she didn't wear a sweater or jacket, we found out it wasn't allowed. When I looked around, I saw the management was adequately dressed for the cool temps with sweater and slacks. Male staff all had slacks at least but still had short sleeves. The obvious discomfort of our waitress and the other waitresses was disturbing enough to make the experience less than great. Management: at least let the wait staff wear long sleeves or sweaters! There are sweaters that will match the look you're after, unless the 'abused young lady' look is part of the theme.

3HannuVantaalta 5:00 PM May 23, 2022

Under Par Service
There is a huge casino on the ground floor and with inadequate signages, the hotel check in is difficult to find. Even if you park your car in the nearest possible spot you can easily have 200 meters from your car to your room. The room was comfortable, but I had a technical issue and it took the staff almost an hour to conclude that they are not able to fix it and that they would not provide a satisfactory solution to it. No compensation was offered, either, only apologies. This is really bad service from a hotel that is supposed to be an upscale establishment.