Waterford Lanes, Michigan, United States

1Shay A. 5:00 PM Jan 26, 2023

Horrible Business
Never come here! Crappy customer service, horrible manager and an owner who could care less. Ripoff!

1Shannon 5:00 PM Feb 15, 2020

Terrible Customer Service
We tried to go bowling here at around 9pm last night (Saturday). We had never been there before so we walked through the place and decided that yeah it seemed cool and we decided we will stay. First of all, we stood at the counter waiting to be acknowledged for at least ten minutes. The other gentlemen who appeared to be working the counter was less than ten feet away and two busy chit chatting with to two female employees to even say hi to us. First rule in good customer service is to smile or say hello to someone - let them know that they SEE you. Well, that didn’t happen. He finally came over and I said we’d like to bowl. He pulls out a piece of paper and says there’s a waiting list. I kind of laughed because I thought he must be joking because there’s at least a dozen lanes throughout the place that are empty. I asked why there was a waiting list when so many lanes were open. He said because it’s league night. I said okay, it’s league night, but if the leagues aren’t using the other dozen plus lanes that are open, I don’t understand why we can’t bowl, and he said cause I can’t it’s league night. This guy is an idiot. I literally told him so wait, I’m trying to give you my money, there are open available lanes and you’re telling me there’s a waiting list? When we left, we were talking about what just happened and figured out why we had waited so long alone at the counter - it was because this idiot guy already had in his head “I’m just going to tell these people there’s a waiting list so I don’t need to show any sense of urgency or any level of professionalism or customer service” before he walked over. Whoever owns this place should be advised at the level of stupidity of their employees. Not only did we plan to bowl, but we were hungry and thirsty - and we don’t drink $2 domestics, we drink top shelf liquors and doubles, so we often have a hefty bill. So this old, rude, man not only took money from the owner of the establishment but also, we tip very well and whomever would have been our server would have made a lot of money. If the old guy is the owner of the establishment, well then good luck because with such superb customer services skills and logic, you’ll be closing soon. That’s what happens to businesses who are only HALF full when they turn paying customers away. Don’t waste your time here.