Oio Vivo, Istria, Croatia

1Jarad C 5:00 PM Sep 15, 2018

A Miserable Experience
We visited because we did a tasting class in Pula at the Olive Oil Museum. Oio Vivo has top notch olive oil and a store staffed with a woman who is clearly miserable in her job and did her best to display some of the worst behavior I’ve witnessed in a retail setting in at least 20 years. She made it clear we were not welcome and that she was being inconvenienced by helping us. Then she answered her mobile phone and started yelling at the person who called her to never call her at work. She refused, as is custom, to provide samples for both me and my wife, so we had to share. She also made it clear she didn’t want us to sample all of the 5 oils and instead very forcefully asked us which type of oil we’d like to try. She explained nothing about the different olives that were used for the different oils, and was visibly relieved when we made a choice, paid and were on our way out. Grand total of our time in the store was approximately 12 minutes. We bought 3 bottles, but had Oio Vivo hired staff that cared about customers, we would have bought more. Instead we spent our money at another top Olive Oil vendor in Vodnjan where the service was spectacular and we bought €945 of products they were selling in their store and had such a good experience we went back for a farm tour and spent another €47. Oio Vivo has zero understanding that treating customers poorly loses sales. I drive to Croatia every year from Austria and I’ll never set foot in Oio Vivo again or buy their products from anyone. Customers should never be treated as me and my wife were treated. Not worth visiting unless you enjoy being mistreated by staff.