Golden Spa, Illinois, United States
1.0 (1 review) Spent < 1 hour Ranking #6 in La Grange Spas
Total Fraud With Bait & Switch Tactics!
This place is an absolute fraud! I drive past here daily and saw some good reviews online, so I decided to try Golden Spa and their $50 120 minute foot massage (1 hour) and body massage (1 hour). I printed out the deal directly from their webpage and also had it pulled up on my phone. I had called an hour prior to set up my appointment. I started with the body massage which was OK, but nothing special. At 8 PM, the masseuse promptly stopped and said that the massage was over, even though it wasn't a full hour. I asked if the 1 hour foot massage was to be done in the same room. She said that it wasn't included and if I wanted to add it, there would be an additional cost. I showed her my phone with the $50 package I had paid for. She asked a male coworker what to do and he gave her a cellphone so she could contact the owner. She spoke in a foreign language to the owner and told me that the website was wrong. I said that I didn't get what I paid for. I was told again that I could pay extra for the foot massage, if I wanted to add it on. Again, I remained steadfast in that I should get what I paid for, whether or not there was an error on the website. I got up to leave and they offered me 30 minutes of a foot massage. I refused and asked for what I paid for. Again, they said no and that the price I saw was incorrect. At that point, I got up and walked out. I cannot recommend this place with any clear conscience. I will be contacting the BBB and the city of La Grange to lodge a complaint against them. If my business made a mistake with a price online, we would honor the price. Golden Spa should do the same. Unfortunately, they've lost my business forever...
Address
623 S La Grange Rd, La Grange, IL 60525-6724
Mobile
Current local date and time now
Saturday, May 11, 2024, 13:22
User Ratings
1.0 based on (1 review)
