SiSpa, Florida, United States

260Grant 5:00 PM Apr 18, 2021

Good massage but she didn’t avoid my surgery on my foot.
I had warned the masseuse that I had just had surgery and to avoid my left bandaged foot. Apparently she forgot. I sure let her know when she bent my foot but worry that it may have sent my recovery back a bit

1Jenna W 5:00 PM Sep 26, 2022

Unethical and disappointing
Buyer beware: my husband generously bought my mother and myself spa treatments at SiSpa in the form of gift certificates; upon checking out, we were informed that their prices had increased over 25% and we owed hundreds of additional dollars. Staff was unwilling to honor prices stated on gift certificate as well as on the price menu that was in the gift bag. In an effort to not escalate with low level associates we asked to speak with a manager, who was unavailable. We were stuck and screwed. We paid (nothing like leaving a spa feeling stressed!) and followed up with the manager, Nancy, who doubled down on their right to raise prices with no notice, noting that fine print on CURRENT menus state that… nothing on our gift certificates stated that, though. Nancy also said that the new prices reflect the current market (inflation is 8-9%, so SiSpa’a price increase is disproportionate) and local competitors. So, I looked that up, and I guess she’s right: for twenty-ish extra bucks you can go to The Breakers, Eau Palm Beach and the newly renovated PGA Resort Spa… You’d be a fool to pick SiSpa when it’s at the same price point as those three exceptional spas. Which leads me to the spa review outside of questionable business practices and poor customer service: SiSpa was overrun with Groupon purchasers, so there was no comfortable place to wait for your service-provider… two hot stone tables and 4-5 chairs/loungers in the quiet room, and over a dozen customers. Also, two spa amenities were out of order (steam shower and the spiral shower) AND one pool was closed if you chose to use the resort, which we didn’t. Lastly, the parrafin enhancement left my feet purple until I got home to scrub them. So, to summarize, you’ll have a much better experience at the many other local spas that manager Nancy brought to my attention. Never again will my personal spa needs and professional recommendations be to SiSpa. Lesson learned.