Show Palace Dinner Theater, Florida, United States

5Mary M 5:00 PM Nov 4, 2022

Awesome night out!
We enjoyed the Show Palace tonight. Mostly because of our server Christian. He did a wonderful job. Always smiling, got our drinks promptly. He checked back on us frequently. They had a new emcee tonight, Hendrick. He was awesome at telling us the procedure, keeping us up to date as to how the buffet line was going and added a little entertainment and got the crowd going as you waited. I hate to say, he was better than the owner Kurt. Can't wait to see what we are in for tonight. Last week was the ruling songs and they were awesome! Food was great too. Wish our club house had food as tasty.

3A B 5:00 PM Mar 26, 2022

Good show, poor service.
We decided on a whim we’d go to this place for dinner and a show as we are in the area for our son’s spring break. Dinner theater is something we like to see on vacation for fun. The show was great. The leads in Kinky Boots were amazing! However the food service and process of getting food, etc was horrendous. Immediately our waiter seemed overwhelmed and unorganized. He forgot drinks, didn’t refresh water, didn’t explain anything to us about dessert orders, etc. The process of getting dinner was chaotic. There was an owner and two assistants walking around trying to sell, sell, sell season passes yet they didn’t seem to be helping the busy waitstaff fill drinks, remove plates, etc. Our waiter brought two desserts out and didn’t bring the third person’s for probably 5 mins so we thought he maybe didn’t get the order. When I was going to ask about it he then had it in hand. He took my husbands credit card with bill prior to show starting and we didn’t see it come back until the end of intermission. With the service so bad I was so anxious he had misplaced it. The buffet line were disgusting. They ran out of gloves, food was not being refilled and there just seemed to be no order. When the bill came to us there was no itemized bill just a total owed with suggested gratuity. Our bill came to $52 for drinks and desserts and the waiter suggested $30 for gratuity…what? For a buffet dinner??? Wasn’t impressed.