Port Canaveral, Florida, United States

50ur_0pini0n 5:00 PM Sep 22, 2021

Best Terminal We Save Sailed Out Of
The new CCL Mardi Gras terminal is the best terminal we have ever sailed out of. Very easy to find, parking was a breeze and we did not use the luggage drop off area. Once we parked on the second level we immediately found a porter who just brought out someone's luggage and gave him ours to take to the ship. We went up to the 3rd level and over to the terminal and is was time for us to enter. We checked in and cleared the security within 10 mintues, took our pictures and headed to the waiting area. All employees and staff were extremely helpful, courteous and very friendly and kind. The sitting area was very nice, the restrooms were spotless and extremely clean. Within in 30 minutes our zone was called and we boarded the ship after taking our photo ID for the ship. We were very happy and pleased with the way we were treated and got so quickly on the Mardi Gras.

3Allen B 5:00 PM Sep 11, 2022

Bad parking situation made worse by other circumstances.
This was not our favorite port. Once we got near the port, we were stuck in a line of traffic turning off the road into the gates for pier 5 & 6. The biggest delay that we could determine was caused by people not knowing what entrance to use when entering parking garage #5. One entrance was to park whereby you find your spot and then take your luggage with you, and the other was for people to unload their bags at the door of the garage and then go park their car. Since the big hold up was people farting around with their luggage at the one entrance, we opted to park and then deal with our luggage. Don't get me wrong, nothing wrong with dropping your luggage before parking: stop, open your doors and trunk and let them take your cases. But that's not what was going on. These people were stopping, getting out, opening cases and taking stuff out to carry on with them, repacking, no luggage tags, etc. But our way wasn't much better as it turned out. We parked, took our luggage back down to the first floor and then had to go back up to the second floor to get into the terminal before boarding. Better off sitting in the air-conditioned car waiting on the people going through their own cases than walking up and down in the hot garage. Getting through the terminal itself was okay. When our cruise ended we again ran into some issues. Then back to that crazy garage. When we arrived the signs said take your ticket and pay inside before returning to vehicle. When we returned we looked around to see where to pay and finally asked an employee. We were told the signs were wrong and had not been changed. You pay when your car exits. It took over 30 minutes to get out of the garage because: 1) it was difficult to find someone polite enough to let you pull out of your spot into the lane; 2) people went around the line to cut ahead a few cars (yes, even in a parking garage), and; 3) you guessed it, they couldn't find their tickets to pay!